Healthcare Customer Support Specialist
Make an impact where exceptional service meets meaningful work.
We're looking for a passionate Healthcare Customer Support Specialist who thrives on helping others, solving problems, and creating positive, memorable customer interactions. If you're energized by a fast-paced environment and motivated to continuously improve the customer journey, this could be the perfect opportunity for you.
What You'll Do
As a key member of the Customer Experience team, you'll support customers across multiple channels while ensuring every interaction is timely, accurate, and meaningful.
- Deliver high-quality support via phone, email, and chat
- Handle a balanced workload of customer inquiries (approx. 50-60% phone, 40-50% written channels)
- Document customer interactions, inquiries, and resolutions accurately to support ongoing improvements
- Take initiative to proactively identify opportunities to enhance customer satisfaction and processes
- Collaborate with cross-functional teams to resolve issues and improve service delivery
- Contribute creative, actionable ideas to improve the overall customer experience
- Perform additional duties as needed to support the team
What Makes This Role Unique
- Calls are typically brief (often under 2 minutes), with many routed efficiently to the right teams
- A strong balance between voice and non-voice work
- Opportunity to influence process improvements and make a tangible impact on customer satisfaction
What You Bring
- 2-5+ years of customer service experience in healthcare (required)
- Strong written and verbal communication skills
- Excellent problem-solving and analytical abilities
- Ability to manage multiple tasks efficiently in a fast-paced environment
- High level of comfort learning new systems and technology
- Experience with Salesforce is a strong plus
- Self-motivated, adaptable, and able to work both independently and as part of a team
- Strong attention to detail and data entry/account management skills
- Post-secondary education is preferred, but not required
What's in It for You
- Competitive pay: $54,000 - $65,000 annually
- Hybrid flexibility: After training, enjoy a schedule of 3 days remote / 2 days in-office
- Supportive team environment: Collaborate with colleagues who value innovation, responsiveness, and continuous improvement
Schedule & Location
- Monday-Friday, 8:30 AM - 5:00 PM (initial training week: 9:00 AM - 4:30 PM)
- On-site for the first 1-2 months of training, then transitions to hybrid
If you're ready to bring energy, empathy, and creativity to a customer-focused role, we'd love to hear from you. Apply today and help shape exceptional customer experiences
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.